Terms and Conditions
These Terms and Conditions govern the relationship between you (“the Client”) and PICKPOINT TRAVEL regarding the booking and delivery of private shore excursions, package tours, and any other travel-related services provided by us.
1. Bookings and Payments
- Reservation Process: All bookings must be made directly through our website, email, or authorized travel consultants.
- Deposit and Final Payment: A deposit is required at the time of booking (usually 30%). The remaining balance is due 10 days before the tour.
- Accepted Payment Methods: Bank transfer is commission-free. Credit card payments incur a 15% processing fee.
- Currency: All prices are in US Dollars. Shore excursions can be paid in cash at the end of the tour.
2. Cancellations and Refunds
- More than 30 days before departure: Full refund minus non-refundable costs.
- 29 to 15 days before departure: 50% refund.
- 14 to 7 days before departure: 30% refund.
- 6 days or less: No refund.
- Provider-Initiated Cancellations: Full refund or rescheduling option provided.
3. Changes and Modifications
- Client Requests: Must be in writing and are subject to availability.
- Provider Modifications: We reserve the right to make minor itinerary changes for operational reasons.
4. Responsibilities of the Client
- Documentation: Clients are responsible for visas and providing accurate flight info.
- Physical Ability: Clients must assess their fitness for tours involving physical activity.
5. Liability and Limitation
- Third-Party Services: We act as an intermediary and are not liable for third-party negligence.
- Force Majeure: We are not liable for delays caused by natural disasters or strikes.
- Assumption of Risk: By booking, you accept all inherent risks associated with travel.
6. Insurance
- Travel Insurance: We strongly recommend obtaining comprehensive travel insurance.
